Refund policy

1. Return deadline

Orders can be returned until 1 December 2026, inclusive. Within this period you receive a full refund of the amount paid for the order.

Returns apply to the whole order: we cannot refund only some of the tickets in an order.

After 1 December 2026 tickets are no longer refundable, but remain transferable (see section 4).

2. How to request a return

Send an email to contact@armoniavenue.ro from the address used for the order, with the order number. We confirm your request within 2 working days at most.

The request must be received before the deadline expires; the date of the email is what counts.

3. Refund method and timing

The refund goes back to the same account and card you paid with, through NETOPIA, within 14 days at most of the request being accepted. When the amount appears in your account also depends on your bank.

All tickets in the returned order are cancelled and their QR codes are no longer valid.

4. Tickets are transferable

Tickets are transferable — each QR code allows a single entry. If you can no longer attend, you may give your ticket to someone else, without telling us and at no cost; we do not issue new tickets in another name. If the same ticket reaches several people, only the first scan is accepted.

5. Event cancelled or changed by the organiser

If Armonia cancels the event or moves it to a date you cannot attend, we refund the ticket in full, regardless of when you ask, within 14 days at most.

6. When no refund is given

No refund is given for orders after 1 December 2026 (tickets remain transferable), for orders with tickets already scanned at the entrance, for tickets refused entry because the holder is under 18 or breaks the house rules, or for tickets lost through the buyer's fault or used by another person.

Not showing up at the event is not refundable either.

7. Contact and complaints

For any question write to contact@armoniavenue.ro. If you are not satisfied with the outcome, you can turn to ANPC — SAL (https://anpc.ro/ce-este-sal/).